Privacy Policy

Effective Date: August 21, 2026

At HIVE, we value your privacy and are committed to protecting the personal information you share with us.

HIVE is a creator-focused online marketplace that connects customers, creators, and brands. We collect and use certain information to provide our marketplace services, process orders, verify eligible creators, administer cashback programs, prevent fraud, and improve your experience.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.

By accessing or using the HIVE website, creating an account, placing an order, applying for creator verification, or participating in the HIVE cashback program, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

• The HIVE website and marketplace
• HIVE user accounts
• Creator verification applications
• Product purchases and orders
• Cashback claims and related submissions
• Communications between you and HIVE
• Interactions with HIVE through our customer support channels
• Other services or features operated by HIVE that link to this Privacy Policy

This policy applies to customers, creators, vendors/brands, and other users of the HIVE platform.

2. Information We Collect

We collect information that is necessary to operate HIVE and provide our services.

The type of information we collect depends on how you use the platform.

2.1 Account Information

When you create a HIVE account, we may collect information such as:

• Full name
• Email address
• Phone number
• Username
• Password or authentication information
• Profile information
• Billing and delivery information
• Other information you voluntarily provide to us

2.2 Order and Transaction Information

When you purchase a product through HIVE, we may collect and store information related to your transaction, including:

• Products purchased
• Order number
• Order date
• Order status
• Delivery address
• Billing information
• Payment method
• Transaction amount
• Refund or cancellation information
• Vendor/brand associated with the order
• Other information necessary to process and manage your order

Payment information may be processed by third-party payment providers. Where applicable, we may receive transaction confirmation or limited payment-related information from the payment provider rather than storing complete payment credentials ourselves.

2.3 Creator Verification Information

If you apply to become a verified HIVE creator, we may collect additional information required to verify your eligibility.

This may include:

• Your Instagram profile URL or username
• Publicly visible follower count
• Creator profile information
• Information you provide during the verification process
• Verification status
• Verification date
• Your assigned HIVE creator tier
• Information reasonably necessary to prevent fraudulent or misleading verification

HIVE may review publicly available information from your Instagram profile for the purpose of verifying your creator eligibility.

HIVE does not require your Instagram password for creator verification.

2.4 Cashback and Content Information

If you participate in the HIVE cashback program, we may collect information required to review and process your cashback claim.

This may include:

• Order information
• HIVE creator tier
• Type of eligible content submitted
• Links to Instagram Stories, Posts, or Reels where applicable
• Screenshots or other proof of publication
• Content submission date
• Cashback claim information
• Claim status
• Approved cashback amount or rate
• Payment information required to process cashback
• Communications relating to your claim

The content you submit may contain your image, voice, username, other individuals, or other personal information. You are responsible for ensuring that your submitted content complies with applicable laws and the HIVE Terms and Conditions.

2.5 Vendor and Brand Information

If you register as a brand or vendor on HIVE, we may collect information such as:

• Name
• Business or brand name
• Contact information
• Business address
• Account information
• Product information
• Payment and settlement information
• Business verification information
• Communications with HIVE

2.6 Technical and Usage Information

When you visit or use HIVE, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages viewed
• Products viewed
• Referring pages
• Date and time of access
• Login activity
• Website interactions
• Other technical or usage information

We use this information primarily to operate, secure, analyze, and improve the HIVE platform.

3. Cookies and Similar Technologies

HIVE may use cookies and similar technologies to operate and improve the website.

Cookies may help us:

• Keep you signed in
• Remember your preferences
• Maintain shopping cart information
• Understand how visitors use our website
• Improve website performance
• Detect suspicious activity
• Improve security
• Provide relevant website functionality

Some cookies may be provided by third-party services that help us operate analytics, payment, security, or other website functions.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the HIVE website.

4. How We Use Your Information

HIVE may use your information for the following purposes:

Providing Our Services

We use information to:

• Create and manage your account
• Process and deliver orders
• Facilitate payments
• Provide customer support
• Process returns, refunds, and cancellations
• Manage vendor relationships
• Provide other marketplace services

Creator Verification

We use creator information to:

• Verify your Instagram profile and follower count
• Determine your HIVE creator tier
• Maintain your verification status
• Prevent false or fraudulent applications
• Administer creator benefits

Cashback Program

We use information to:

• Determine cashback eligibility
• Apply the appropriate cashback rules
• Review submitted content
• Validate cashback claims
• Prevent duplicate or fraudulent claims
• Process approved cashback payments
• Maintain records of cashback transactions

Platform Security

We may use information to:

• Detect and prevent fraud
• Detect suspicious activity
• Protect user accounts
• Investigate abuse
• Enforce our policies
• Protect the security and integrity of HIVE

Improving HIVE

We may use information to:

• Understand how users interact with our platform
• Improve products and services
• Improve website functionality
• Analyze marketplace performance
• Conduct internal research and analytics
• Develop new features

Where practical, we may use aggregated or de-identified information for analytical purposes.

Communication

We may use your contact information to communicate with you about:

• Orders
• Payments
• Deliveries
• Cashback claims
• Creator verification
• Account security
• Customer service
• Important changes to HIVE services
• Other service-related matters

Where permitted, we may also send promotional communications. You may opt out of non-essential marketing communications.

5. How We Share Information

HIVE does not sell your personal information as a business practice.

We may share information when it is reasonably necessary to operate HIVE and provide our services.

5.1 Brands and Vendors

When you purchase from a vendor through HIVE, certain information necessary to fulfill the transaction may be shared with that vendor.

This may include information such as:

• Name
• Delivery information
• Order information
• Contact information where necessary for fulfillment
• Information necessary to resolve an order-related issue

If you participate in the cashback program, we may also share relevant information with the applicable brand when necessary to verify or administer a cashback campaign.

5.2 Delivery and Logistics Providers

We may share necessary delivery information with courier, logistics, and fulfillment partners so that your order can be delivered.

5.3 Payment and Financial Service Providers

We may use third-party payment processors and financial service providers to process payments, refunds, settlements, and cashback payments.

For example, HIVE may use services such as bKash or other payment providers depending on the payment method available at the time.

These providers may process information according to their own privacy policies and applicable laws.

5.4 Service Providers

We may use trusted third-party service providers for functions such as:

• Website hosting
• Cloud storage
• Website security
• Analytics
• Customer support
• Email and communication services
• Payment processing
• Logistics
• Fraud prevention
• Technical maintenance

These providers may access personal information only to the extent reasonably necessary to perform services for HIVE and subject to appropriate contractual or legal safeguards.

5.5 Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from authorities
• Enforce our Terms and Conditions
• Investigate fraud or abuse
• Protect the rights, property, or safety of HIVE, our users, vendors, or others
• Prevent or investigate illegal activities

5.6 Business Transfers

If HIVE is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

6. Creator Privacy and Instagram Information

HIVE’s creator program requires limited information about your Instagram presence because creator eligibility and tier assignment depend on your follower count.

We may use publicly available Instagram information to verify:

• That the submitted profile exists
• The profile’s publicly visible follower count
• The submitted profile corresponds to the creator applying for verification
• Other information reasonably necessary to prevent verification abuse

HIVE will not request your Instagram password.

HIVE does not claim ownership of your Instagram account or the content you publish on Instagram.

When you submit links, screenshots, or other evidence of Instagram content for a cashback claim, you authorize HIVE to review that information for the purpose of evaluating your claim and administering the cashback program.

7. Cashback and Submitted Content

Cashback is provided subject to HIVE’s applicable cashback rules and eligibility requirements.

When you submit content as evidence for a cashback claim, HIVE may retain the submission and related information for:

• Claim verification
• Fraud prevention
• Customer support
• Dispute resolution
• Record keeping
• Compliance with applicable requirements

Submitting content to HIVE does not automatically guarantee cashback.

HIVE may reject or investigate a claim where content appears to be:

• Fabricated
• Manipulated
• Misleading
• Reused in violation of HIVE rules
• Unrelated to the purchased product
• Published outside the applicable claim period
• Otherwise inconsistent with the HIVE cashback requirements

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and the risks involved, these measures may include:

• Access controls
• Authentication mechanisms
• Secure connections
• Administrative safeguards
• Limited employee access
• Monitoring and security controls
• Appropriate third-party security measures

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

You are also responsible for keeping your HIVE account credentials confidential and should immediately contact us if you believe your account has been compromised.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services
• Maintaining account and transaction records
• Processing cashback claims
• Resolving disputes
• Preventing fraud
• Meeting legal, regulatory, accounting, or reporting requirements
• Enforcing our agreements

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

Some transaction or financial records may need to be retained for longer periods where required by law.

10. Your Privacy Choices and Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request information about how your data is being used
• Opt out of certain marketing communications

Some requests may be subject to legal or operational limitations. For example, HIVE may need to retain certain transaction records to comply with applicable legal, accounting, fraud-prevention, or dispute-resolution requirements.

To exercise a privacy-related right, please contact us using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

11. Marketing Communications

HIVE may send you service-related communications that are necessary to operate your account or complete transactions.

These may include:

• Order confirmations
• Delivery updates
• Payment notifications
• Cashback updates
• Creator verification notifications
• Security alerts
• Important service announcements

Where permitted, HIVE may also send promotional communications.

You can unsubscribe from promotional emails or other optional marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Please note that opting out of marketing communications will not necessarily stop essential service-related communications.

12. Third-Party Websites and Services

The HIVE website may contain links to third-party websites, including social media platforms, payment providers, vendors, brands, or other external services.

If you visit a third-party website or use a third-party service, that third party’s privacy policy will apply.

HIVE is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third parties before providing them with personal information.

13. Children’s Privacy

HIVE is intended for users who are legally able to enter into transactions and participate in our services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to HIVE improperly, please contact us so that we can review and take appropriate action.

14. Accuracy of Your Information

You are responsible for providing accurate and up-to-date information when using HIVE.

This is particularly important for:

• Your name and contact information
• Delivery information
• Payment information
• Instagram profile information
• Follower information
• Cashback claim information

Providing false, misleading, or fraudulent information may result in verification rejection, cashback rejection, account suspension, or other action under HIVE’s Terms and Conditions.

15. Fraud Prevention and Platform Integrity

Because HIVE provides cashback based on creator status and submitted content, we may use personal and transaction information to detect and prevent abuse.

This may include investigating:

• False follower information
• Fake or manipulated creator profiles
• Duplicate accounts
• Fraudulent orders
• Duplicate cashback claims
• Misleading content submissions
• Manipulated screenshots or evidence
• Abuse of promotional campaigns
• Other activity that violates HIVE policies

Where necessary, we may suspend or restrict an account while investigating suspected abuse, subject to applicable law and our Terms and Conditions.

16. International Data Processing

Some of our technology, hosting, analytics, payment, communication, or other service providers may process information from locations outside Bangladesh.

Where personal information is transferred or processed outside Bangladesh, HIVE will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

17. Changes to This Privacy Policy

HIVE may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our technology
• Changes to our business practices
• Changes in legal or regulatory requirements
• Improvements to our privacy practices

When we make material changes, we may provide an appropriate notice through the HIVE website, your account, email, or another reasonable method.

The updated Privacy Policy will be effective from the date stated at the beginning of the revised policy.

We encourage you to review this page periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way HIVE handles personal information, please contact us.

When contacting us regarding your personal information, please provide enough information for us to understand and respond to your request. We may request reasonable verification of your identity before processing certain privacy requests.

19. Acceptance

By using HIVE, creating an account, placing an order, applying for creator verification, or participating in the HIVE cashback program, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the HIVE platform or provide personal information to us.

Last Updated: August 21, 2026