We’re Here to Help

Have a question about an order, product, creator verification, cashback, or your HIVE account?

Our support team is here to help.

Customer Support

Order & Delivery Support

For questions about:

• Order status
• Delivery
• Missing items
• Damaged products
• Incorrect products
• Returns
• Refunds

Please include your order number when contacting our support team so we can assist you faster.

Creator Support

For questions about:

• Creator verification
• Instagram verification
• Follower count
• HIVE creator tiers
• Cashback eligibility
• Content requirements
• Cashback claims
• Cashback payments

Please contact:

Brand & Vendor Support

Are you a brand interested in selling through HIVE?

For questions about:

• Opening a HIVE store
• Vendor registration
• Product listings
• Cashback campaigns
• Creator marketing
• Orders and fulfillment
• Vendor settlements

Contact:

Privacy & Data Requests

For questions about your personal information, privacy, or data-related requests:

For more information, please see our Privacy Policy.

Business Address

Before You Contact Us

For faster assistance, please include relevant information such as:

• Order-related: Order number + registered phone/email
• Creator-related: HIVE account email + Instagram username
• Cashback-related: Order number + cashback claim details
• Vendor-related: Store/brand name + registered account email

Please do not send passwords, payment PINs, OTPs, or other confidential authentication information to our support team.